Any dissatisfaction about the service you have received from AVA Solicitors Ltd will be considered seriously and we will ensure that we respond promptly to any complaint. AVA Solicitors Ltd is committed to providing a professional, efficient and courteous service to all its clients. If you feel that we have failed to achieve an acceptable standard of service, we want you to tell us. We regard it as an opportunity to monitor and improve our quality of service. We will investigate your concerns objectively and try to generate a positive and speedy solution. If you are not happy with the final written reply provided by us/the person normally dealing with your case, you may refer your complaint to the Legal Ombudsman (LeO). The LeO expects complaints to be made to them within months years from the date of the act/omission about which you are concerned, or three years from when you should have known about the complaint. The Legal Ombudsman will usually only consider a complaint if our internal complaints procedure has been exhausted within the last six months. The Legal Ombudsman’s contact details are as follows: Telephone: 0300 555 0333 From overseas: +44 121 245 3050 Email: enquiries@legalombudsman.org.uk Website: www.legalombudsman.org.uk Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ If you are concerned that we haven’t adhered to the SRA Code of Conduct you can report your concerns to the SRA: Solicitors Regulation Authority, The Cube 199 Wharfside Street Birmingham B1 1RN Telephone: 0370 606 2555 inside the UK From overseas: +44 (0)121 329 6800 Email: report@sra.org.uk Find out more about the SRA Code of Conduct and how to report your concerns. Additional Information
