We understand that trying to understand how legal costs are calculated can be quite complex. We will ensure that we fully explain to you:
- How we calculate our fees
- Any additional costs that may be incurred
- The likely costs involved to prepare and run your case
- Any costs that may be recoverable from, or payable by you to the other party
We offer the following funding options and will discuss and agree with you the appropriate option for your legal matter.
What services are included
The work will involve:
- Discussing your circumstances in detail and confirming whether this is the most appropriate application for you to make and what other options may be available to you
- Giving you advice about the requirements of the Immigration Rules and whether you meet the criteria
- If you do not fulfil certain criteria, whether this can be overcome and how, which on average takes 5-7 hours
- Considering the supporting evidence you have provided, which we anticipate will take 6-11 hours*
- Where necessary, helping you obtain further evidence (such as medical records and bank statements), including taking statements of any witnesses
- Preparing your application and submitting it on your behalf, which we anticipate will take 3 hours
- Attendance at a Home Office interview: if the Home Office ask you to attend an interview, we will give you clear advice (and discuss the possibility of us attending with you) at the appropriate time. This could be between 1 and 6 hours of work
- Giving you advice about the outcome of the application and any further steps you need to take
In case of appeal proceedings
- Discussing the refusal letter in detail and confirming whether there are merits in appealing the decision
- Giving you advice about the requirements of the immigration rules and whether home office have made a decision based on such rules
- Considering the supporting evidence you have provided, which we anticipate will take 6-11 hours*
- Preparing Grounds of Appeal to be lodged at the courts takes 1-2 hours
- Preparation of the court bundle takes 3 hours
- where necessary, helping you obtain further evidence (such as medical records and DNA reports, of required), including taking statements of any witnesses
- Attendance at a hearing: If you are required to attend the hearing, we will give you clear advice at the appropriate time. Advocacy at the hearing. This could be between 3 and 6 hours of work
Please note the anticipated number of hours and fees are an estimate based on the facts above. All applications are likely to vary and of course, we can give you a more accurate estimate once we have more information about your specific case.
AVA Solicitors Ltd complaint handling procedure
Any dissatisfaction about the service you have received from AVA Solicitors Ltd will be considered seriously and we will ensure that we respond promptly to any complaint.
AVA Solicitors Ltd is committed to providing a professional, efficient and courteous service to all its clients. If you feel that we have failed to achieve an acceptable standard of service, we want you to tell us. We regard it as an opportunity to monitor and improve our quality of service. We will investigate your concerns objectively and try to generate a positive and speedy solution.
If you are not happy with the final written reply provided by us or the person normally dealing with your case, you may refer your complaint to the Legal Ombudsman (LeO). The LeO expects complaints to be made to them within months years from the date of the act or omission about which you are concerned, or three years from when you should have known about the complaint.
The Legal Ombudsman will usually only consider a complaint if our internal complaints procedure has been exhausted within the last six months.